Quality Assurance
Our commitment to safety, professionalism and consistent service.
Screening & Vetting
- National ID verification and reference checks
- Background review and work history validation
- Initial interview and skills assessment
Ongoing Evaluations
- Trainer scorecards and periodic reviews
- Client feedback loops and ratings
- Remedial coaching and upskilling
Customer Support
- Dedicated support channel and SLAs
- Issue logging, triage and resolution
- Replacement policy where applicable
Health, Safety & Conduct
- Hygiene standards, use of safe cleaning agents
- Household safety checks and hazard awareness
- Respectful conduct, confidentiality and professionalism
- Clear escalation path for any incident
Data Protection & Privacy
- Limited-purpose use of client data for bookings only
- Secure storage for IDs and documents
- Access controls and staff training
- Compliance with applicable laws (UDPPA/GDPR/CPRA)
Read our Privacy Policy.
Internal Audits
Periodic quality checks on training records, client feedback and deployment notes to ensure continuous improvement.
Service Guarantees
If expectations are not met, we will work with you to resolve issues, provide coaching or facilitate a replacement where policy permits.
Feedback First
Your feedback directly informs our coaching plans and helps us recognize excellent performance.